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Frequently Asked Questions

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General Questions

Is it safe to use a payment gateway app?
Yes. A reputable gateway encrypts and tokenises transaction data, follows PCI-DSS standards and blocks unauthorised access to sensitive customer information.
How long does setup take?
It depends on how deep you integrate. A payment link works in minutes. A full API integration usually takes one to two days including sandbox testing.
How does a payment gateway app work?
When a customer pays, the gateway captures and encrypts the transaction, routes it to the issuing bank or wallet for authorisation, returns the result to your site and then queues the funds for settlement to your account.
Do I need a registered business?
For live payments, yes. You will need a business registration number and a corporate bank account in the same name. Test mode needs neither.

Payment Questions

Which payment methods does the app support?
Cards, bank transfer, USSD, QR and digital wallets. Which options appear at checkout depends on the customer's country and the currency you are collecting.
Can I use a payment gateway app for e-commerce?
Yes. It integrates with common e-commerce platforms and shopping carts so you can accept payments directly through your site or mobile app.
Does the app offer recurring billing?
Yes. You can set up subscriptions and instalment plans, and failed charges are retried automatically on a schedule you control.
When do I get settled?
Local card and transfer payments settle the next working day by default. Same-day settlement is available on the Business plan.

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